Shipping policy

SHIPPING POLICY

Effective Date: 27/07/2026

Thank you for shopping with Kaevor.

This Shipping Policy explains how we process, dispatch and deliver orders placed through our website. By placing an order with Kaevor, you agree to this Shipping Policy together with our Terms of Service, Return & Refund Policy and Privacy Policy.

1. Delivery Areas

Kaevor currently delivers within the Republic of South Africa only.

Unfortunately, we do not currently offer international shipping.

Certain remote or outlying areas may experience extended delivery times or additional shipping charges.

2. Order Processing

Orders are processed during normal business hours:

Monday – Friday

08:00 – 17:00 (SAST)

Orders are not processed on:

Saturdays
Sundays
South African Public Holidays

Orders received after business hours will be processed on the next business day.

Although we strive to dispatch orders as quickly as possible, processing times are estimates and are not guaranteed.

Orders may require additional verification before dispatch.

3. Processing Time

Most orders are dispatched within:

1–2 Business Days

During peak periods, promotions, holidays or unforeseen circumstances, processing may take longer.

Kaevor reserves the right to delay dispatch where:

payment verification is required;
incorrect customer information has been supplied;
fraud prevention checks are necessary;
stock reconciliation is required;
circumstances beyond our reasonable control occur.

4. Delivery Time

Estimated delivery after dispatch:

Major Metropolitan Areas

8-11 Business Days

Regional Areas

8-11 Business Days

Remote Areas

8-11 Business Days

Delivery times are estimates only and are not guaranteed.

5. Shipping Costs

Shipping charges are calculated during checkout unless otherwise stated.

From time to time Kaevor may offer:

Free Shipping promotions;
Discounted shipping promotions;
Courier upgrades.

Such promotions are subject to their own terms and may be withdrawn without notice.

6. Courier Partners

Kaevor uses reputable third-party courier companies.

The courier selected may vary depending on:

destination;
parcel size;
service availability;
operational requirements.

Kaevor reserves the right to select the courier best suited for each delivery.

7. Delivery Address

Customers are responsible for providing:

a complete delivery address;
a valid mobile number;
a valid email address.

Kaevor will not be responsible for delivery delays or additional courier charges resulting from:

incorrect addresses;
incomplete addresses;
failed delivery attempts;
unavailable recipients.

Should a parcel be returned to Kaevor because of incorrect customer information, additional delivery charges will apply before the parcel is re-dispatched.

8. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation together with tracking information where available.

Tracking updates are supplied by the courier company.

Kaevor cannot control delays in courier tracking updates.

9. Delivery Attempts

Courier companies generally attempt delivery more than once.

If delivery cannot be completed because:

no recipient is available;
the address is inaccessible;
delivery instructions are incomplete;

the parcel may be returned to Kaevor.

Any additional delivery charges incurred for re-delivery shall be the responsibility of the customer unless the failed delivery resulted solely from an error by Kaevor.

10. Ownership and Risk

Ownership of products passes to the customer only after full payment has been received.

Risk in the goods passes to the customer upon delivery to the customer or a person authorised by the customer to receive the goods, in accordance with applicable South African law.

Nothing contained in this clause limits any rights afforded to consumers under the Consumer Protection Act.

11. Inspection Upon Delivery

Customers should inspect their parcel immediately upon delivery.

If:

packaging appears damaged;
products appear missing;
products appear incorrect;
products appear defective;

customers should:

photograph the parcel before opening where reasonably possible;
retain all packaging;
notify Kaevor within 48 hours of delivery.

Prompt notification assists us in investigating claims with our courier partners.

12. Lost Parcels

If tracking indicates no movement for an unreasonable period, customers should contact Kaevor.

Kaevor will investigate the shipment with the courier company.

A parcel will only be regarded as lost after confirmation from the courier.

Where a parcel is confirmed lost before delivery:

Kaevor may, at its discretion and subject to applicable law:

replace the order; or
issue a refund.

13. Incorrect Items

If you receive an incorrect item, please notify Kaevor within 7 days of delivery.

Provided the item is unused and in its original condition, Kaevor will arrange collection where appropriate and dispatch the correct product or provide an appropriate remedy in accordance with South African consumer legislation.

14. Failed Deliveries

Kaevor is not responsible for failed deliveries resulting from:

incorrect delivery information;
inaccessible premises;
refusal to accept delivery;
repeated unsuccessful delivery attempts;
failure to collect parcels from courier collection points.

Where goods are returned to Kaevor, additional shipping charges may apply before re-dispatch.

15. Delivery Delays

While Kaevor aims to meet estimated delivery times, delays may occur due to:

severe weather;
public holidays;
industrial action;
civil unrest;
courier disruptions;
customs or regulatory requirements;
natural disasters;
technical failures;
circumstances beyond our reasonable control.

Kaevor shall not be liable for delays resulting from these events.

16. Force Majeure

Kaevor shall not be liable for any failure or delay in fulfilling delivery obligations where such delay results from events beyond our reasonable control, including but not limited to:

floods;
fires;
pandemics;
power failures;
cyber incidents;
governmental restrictions;
transport disruptions;
acts of God.

Delivery obligations shall resume as soon as reasonably practicable.

17. Fraud Prevention

For customer protection, Kaevor reserves the right to:

request proof of identity;
request proof of address;
verify payment information;
delay shipment while verification is completed;
cancel orders suspected of fraud.

Where an order is cancelled due to suspected fraud, any refund will be processed in accordance with applicable law and payment provider procedures.

18. Limitation of Liability

To the fullest extent permitted by South African law, Kaevor shall not be liable for:

indirect or consequential losses;
loss of profits;
loss of business opportunities;
delays caused by third-party couriers;
delivery failures caused by incorrect customer information;
delays resulting from circumstances beyond Kaevor's reasonable control.

Nothing contained in this Shipping Policy excludes or limits any rights which consumers may have under the Consumer Protection Act or any other applicable South African legislation.